MAP Earmarkable digital euro
FR Discuss your project
A support specialist listens to a request in a bright workspace.
Support

Find the right contact

The channel depends on your question. This page directs you without routing a user request through a commercial form.

A question about a programme Scope of use, applicable rules, joining the scheme: the body or organisation that runs the programme is the competent contact. It knows the framework it has defined. Contact: the programme owner
Access difficulty A connection problem or difficulty accessing a balance: the request is handled by the service’s support, under the arrangements communicated to the programme’s users. Contact: service support
Refused or disputed operation A refusal is motivated by a rule of the programme. If the reason does not match your situation, a complaint allows the case to be examined. See the Complaints page
Complaint A complaint is a request for formal examination. It follows a path distinct from commercial support and everyday assistance. Dedicated path
Commercial or institutional enquiry Funding project, partnership, supplier assessment, press: the institutional contact is the appropriate channel. Contact: MAP
No response-time commitment is displayed
MAP publishes neither a continuous service nor a standard response time on this site. The support arrangements applicable to a programme are those agreed in the contract and communicated to the users concerned: channels, hours, response times.